Return Policy
Thank you for shopping at Noravix, we want you to be satisfied with your purchase. Please review our return policy below:
14-Day Return Policy: You have 14 days after receiving your item to request a return.
Return Shipping Costs: Customers are responsible for the cost of return shipping.
Restocking Fee: A 15% restocking fee will apply to all approved returns, unless the item is defective, damaged, or you received the wrong item.
Eligibility for Returns:
Items must be in their original, unopened packaging, unused, and in the same condition as when received.
Include tags, receipts, or proof of purchase.
How to Start a Return:
Contact us via the Chat Section on our website or email us at help.noravix@gmail.com to initiate a return.
Once the return is approved, we will provide the return address and instructions.
Items sent back to us without prior approval will not be accepted.
Damages and Issues:
Inspect your order upon receipt and notify us within 48 hours if the item is defective, damaged, or incorrect. We will promptly resolve the issue.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers, plants).
Custom or personalized products.
Personal care items (e.g., beauty products).
Hazardous materials or flammable liquids/gases.
Note: Sale items and gift cards are non-returnable.
Exchanges:
The fastest way to receive a replacement is to return the original item and place a new order after your return is approved.
European Union 14-Day Cooling-Off Period:
If your order is shipped to the European Union, you may cancel or return it within 14 days without justification. Items must be returned in their original, unopened packaging, unused, and include proof of purchase.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 10 business days.
A 15% restocking fee will be deducted from the refund amount unless the return is due to a defect, damage, or incorrect item.
If more than 15 business days have passed since your refund was approved, please contact us via the Chat Section on our website or email us at help.noravix@gmail.com."